- Amazon customers took to social media over the weekend to report a series of fake email confirmations they received from the company about gift card purchases they had not made.
- Amazon customer service has received a large number of calls from customers concerned that their accounts may have been hacked.
- A representative said the company is investigating the cause of the faulty emails, but that the accounts are secure and customers can ignore the messages.
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Amazon Customer service representatives have been handling a wave of inquiries this weekend from customers who received suspicious and confusing information. email confirmations about gift card purchases that they had not made.
Clients in social media They said they were sent three consecutive emails, some on Saturday night and some on Sunday morning, thanking them for their purchases of Google Play, Mastercard and Hotels.com gift cards, despite never having purchased them.
An Amazon customer service representative said the company is investigating the cause of the faulty emails, but that the accounts are secure and customers can ignore the messages.
“Dear Amazon customer,” one of the emails said. “Thank you for purchasing Google Play gift cards on Amazon.com.”
The Amazon emails also contained a warning against gift card scams: “There are a variety of scams where scammers try to trick others into paying with gift cards from well-known brands.”
Part of one of the emails that was sent to several Amazon customers over the weekend, falsely confirming gift card purchases that had not been made.
Photo courtesy of Dan Mangan.
The messages left customers bewildered and alarmed that a hacker He may have gained access to your financial information and purchased those gift cards.
“Thanks for the early morning heart attack, Amazon. Who needs caffeine?” one user wrote in a Facebook post after receiving the faulty emails.
An Amazon customer service representative said Sunday morning that the company received three calls in a row about the email issue. The automated customer service bot said there were “longer than normal wait times” in the phone queue.
“At this time we have no further information about the message, but rest assured we are working to get to the cause,” another customer service representative said. “I am very sorry to all customers who received this type of email and were alarmed by it. But please rest assured that all accounts here are safe and in the meantime we can inform you to simply ignore the message.”
One Reddit user said an Amazon representative explained the mishap as “poorly worded emails intended to warn customers about potential scams.”
An Amazon spokesperson did not immediately respond to a request for comment.
— CNBC’s Dan Mangan contributed reporting.
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