(1/5)People look at the new iPhone 15 Pro as Apple’s new iPhone 15 officially goes on sale throughout China at an Apple store in Shanghai, China, September 22, 2023. REUTERS/Aly Song/File Photo Acquire license rights
Sep 30 (Reuters) – Apple (AAPL.O) on Saturday said it had identified some issues that may cause the new iPhones to run hotter than expected, including a bug in the iOS 17 software that will be fixed in an upcoming update.
Following complaints that the new phones are getting too hot, Apple has said the device may feel hotter in the first few days “after setting up or resetting due to increased background activity.”
“Another issue involves some recent updates to third-party apps that are causing them to overload the system,” Apple said, adding that it is working with app developers on fixes that are in the process of being rolled out.
Third-party apps causing the issue include the Asphalt 9 game; goal (META.O) Instagram; and Uber, according to the company. Instagram already fixed the problem with its application on September 27.
The upcoming iOS 17 bug fix will not reduce performance to address iPhone temperature.
The Cupertino, California-based company said the iPhone 15 Pro and Pro Max do not suffer from overheating due to the design, but rather the new titanium casings result in better heat dissipation compared to previous stainless steel models.
Apple also said the issue is not a safety or injury risk and will not affect the phone’s long-term performance.
Report by Juby Babu in Bengaluru Edited by Nick Zieminski
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