Comparable Fb posts garnered greater than 10,000 shares, together with right here, right here and right here.
The posts surfaced after CBA subsidiary Bankwest introduced on March 6 it might shut all branches in Western Australia in a push in direction of on-line banking companies.
Bankwest mentioned in a assertion the transfer was influenced by “quickly altering buyer preferences”, claiming 97 p.c of its transactions had been finished digitally and fewer than two p.c of shoppers commonly visited a department. (archived hyperlink).
It added that clients may use CBA ATMs and money companies would proceed at publish places of work in Western Australia.
Nevertheless, some Fb customers appeared to imagine CBA had introduced it might scrap money machines by 2025.
“Simply so incorrect. For sure all the opposite banks will comply with. Now we will not even resolve how we acquire our personal cash. Shameful!” one remark learn.
One other mentioned: “It is legit the way in which the federal government are going to take full management of us.”
Whereas native media reported in February 2024 that CBA had eliminated greater than half its ATMs up to now 5 years, a consultant from the financial institution mentioned the screenshot circulating on Fb was “faux” (archived hyperlink).
A key phrase search of the CBA’s web site additionally discovered no point out of the wording within the purported assertion.
‘Pretend content material’
“Whereas we’re investing in our digital companies the place the vast majority of clients are partaking with us, we all know entry to money stays vital and we definitely haven’t any plans to part out ATMs or cease offering money,” the CBA spokeswoman informed AFP on March 12.
She mentioned the screenshot confirmed a part of a regular footer on CBA net pages, just like the one on its Banking web page, however that the monetary disclaimer from the web page was “eliminated and changed with faux content material” (archived hyperlink).
She added that the faux content material appeared to interchange the unique be aware, which learn: “As the recommendation on this web page has been ready with out contemplating your aims, monetary scenario or wants, it is best to, earlier than appearing on the recommendation, contemplate its appropriateness to your circumstances. Phrases and situations can be found right here and needs to be thought of earlier than making any choice. Charges and prices might apply.”
Under is a screenshot comparability of the doctored assertion (left) and an genuine CBA web page (proper), with similar options highlighted in yellow and false content material highlighted in crimson by AFP:
In the meantime, CBA’s official account on social media platform X replied to customers who shared the purported screenshot right here, right here and right here mentioning the knowledge and screenshot was “faux” (archived hyperlinks right here, right here and right here).
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