Designed for SMEs in the AI economy

With SMEs under pressure to do more with less, Canon’s imageFORCE series was developed to help them work faster, safer and more intelligently. At its core is the Smart eServices system, which uses AI and machine learning to monitor real-time device performance, analyse usage patterns and predict when key components need attention.

This proactive, self-monitoring feature enables early intervention and reduces the risk of unplanned outages – a frequent pain point for SMEs with limited IT support. It also extends device longevity, which reduces the total cost of ownership and frees up resources that can be channelled into growing the business. “Here, machine learning drives predictive maintenance, minimises downtime and keeps customer operations moving,” said Mr Lan. 

Security is another focus. Each device is equipped with multiple safeguards, such as real-time proactive network security analytics, that adapt to the operating environment. For businesses that manage sensitive documents, functions such as secure print release and user authentication provide protection throughout the document life cycle, which is especially critical in legal, financial and client-facing sectors. Taken together, these measures “show that device security is no longer reactive but proactive”, said Mr Lan.