FBI Director Christopher Wray says companies shouldn’t pay ransom to hackers, contact agency instead

FBI Director Christopher Wray said Thursday that companies should not make ransomware payments to hackers but to contact the agency for help instead to restore stolen data, the Associated Press reported.

Wray’s comments came during his testimony before the House Judiciary Committee’s oversight hearing on the FBI following cyberattacks on the Colonial Pipeline that transports nearly half of the East Coast’s fuel and on the global meat-packing company JBS SA.

“It is our policy, it is our guidance, from the FBI, that companies should not pay the ransom for a number of reasons,” said Wray, who mentioned ways the FBI can help, such as trying to obtain encryption keys of hackers so that any data seized can be restored without a ransom payment.

“There are a whole bunch of things we can do to prevent this activity from occurring, whether they pay the ransom or not, if they communicate and coordinate with law enforcement right out of the gate. That’s the most important part,” he added.

For more reporting from the Associated Press, see below.

FBI Director Christopher Wray said Thursday that companies should not make ransomware payments to hackers but to contact the agency for help instead to restore stolen data. Above, Wray testifies during a House Judiciary Committee oversight hearing on Capitol Hill on June 10, 2021, in Washington, D.C.
Drew Angerer/Getty Images

Major companies in the past month have participated in multimillion-dollar transactions aimed at getting their systems back online.

Besides the fact that such payments can encourage additional cyberattacks, victims may not automatically get back their data despite forking over millions, “and that’s not unknown to happen,” Wray said.

In ransomware attacks, hackers lock up and encrypt a victim’s data and demand a payment in order to return it. They have proliferated in scale over the past year, targeting not just hospitals and police agencies but also critical infrastructure and vital industries.

Some recent major corporate targets have responded by paying the ransom, fearing that a prolonged shutdown of their businesses could have catastrophic consequences for the country and disrupt crucial supply chains.

Colonial Pipeline, which transports about 45 percent of fuel consumed on the East Coast, last month paid a ransom of 75 bitcoin—then valued at roughly $4.4 million—in hopes of getting its system back online.

On Wednesday, JBS SA, the world’s largest meat processing company, revealed that it had paid the equivalent of $11 million to hackers who broke into its computer system last month.

Colonial Pipeline CEO Joseph Blount told lawmakers this week that the decision to pay the ransom was the hardest choice of his career but ultimately the right thing to do, particularly given the gas shortages that surfaced within days in parts of the United States. He said that although the key the company was given to decrypt its data did not work perfectly, Colonial has resumed operations after a brief shutdown.

The Justice Department has said it was able to recover the majority of the ransomware payment after locating the virtual wallet used by the hackers.

FBI Director Christopher Wray Testifies at Hearing
FBI Director Christopher Wray said Thursday that companies should not make ransomware payments to hackers but to contact the agency for help instead to restore stolen data. Above, Wray testifies before the House Judiciary Committee oversight hearing on the FBI on Capitol Hill on June 10, 2021, in Washington, D.C.
Manuel Balce Ceneta/AP Photo

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