Govt officials’ performance to depend on resolution of complaints | The Express Tribune

Prime Minister Imran Khan decided on Friday to make performance reports of government officials conditional to their resolution of public grievances.

According to a letter issued to the establishment division on his instruction, a status and number will be assigned to the performance of government officials in the annual confidential report (ACR) in accordance with how many public complaints they resolved.

“Resolving the grievances of the people should be the first responsibility of any government official,” the letter read.

It added, “Prompt resolution of grievances and public satisfaction is the best measure of a government official’s performance.”

In his letter, PM Imran further instructed to work out the modalities, saying the Establishment Division has been directed to evolve a mechanism regarding linking the performance report of government officials with the resolution of public complaints.