Maintains customer service, attention to detail and innovation as priorities
EVA Air has once again obtained the SKYTRAX 5-star airline certification. Only 10 airlines in the world have received 5-star certifications and EVA is the only one in Taiwan to receive the distinction. It is an honor that the airline has deserved for eight consecutive years, starting in 2016. It confirms again the strength of EVA’s service quality. Information on EVA’s services, fares and routes, as well as booking and purchase options, is available at www.evaair.com.
“Reaching the highest bar to earn 5 stars in SKYTRAX’s annual airline audits for eight consecutive years is an honor and the best affirmation we can receive of the good and hard work that all of our employees put in every day. It motivates us to continually improve our services,” said Clay Sun, president of EVA. “We have had the goal of being the best service airline in the world since 1989 when EVA was established and that hasn’t changed. We will not lose our focus on improving and innovating or introducing more personalized services.”
SKYTRAX is a world-renowned aviation research authority that awards airlines from one to five stars annually after extensive evaluations and professional analysis of quality standards for nearly 350 airlines worldwide. Categories considered include airport services, seat comfort, inflight service supplies, cabin comfort, catering, inflight entertainment, cabin crew services, and more. These star designations have served as important benchmarks for airline passengers. In addition to EVA, the other nine airlines that received the highest 5-star honors by 2023 include Singapore Airlines, All Nippon Airways, Japan Airlines, Korean Air, Asiana Airlines, Qatar Airways, Cathay Pacific, Hainan Airlines, and Garuda Indonesia.
During nearly a month of thorough SKYTRAX inspections, approximately 800 functions on or related to EVA flights throughout Europe, the United States, Northeast Asia and Southeast Asia, including the full range of services on the official website, services digital, airport services, in-flight services Cabin comfort and more were analyzed. The inspectors reviewed Economy, Premium Economy and Royal Laurel classes separately, starting at the airport counters and going deeper to examine details such as interior cleanliness of the cabin. SKYTRAX inspectors tirelessly continued their efforts to ensure that every detail of the airline’s service represents the highest standards of 5-star certification.
All EVA staff maintain the highest standards. In their 2023 reviews, SKYTRAX inspectors highlighted EVA’s smooth boarding order, inflight amenities, flight attendant service skills, inflight tableware and inflight entertainment system. They singled out cabin cleanliness, amenity kits, cabin safety and seat comfort on EVA’s Boeing-787 Royal Laurel Class as highlights.
The pandemic forced EVA to adjust the limited operations that were possible to achieve a balance between epidemic prevention and service quality. It employed the latest technology to speed up digital conveniences such as self check-in and onboard electronic reading materials such as newspapers and magazines. At the same time, he focused on the continuous improvement of services, launching new onboard kitchens created in collaboration with Michelin-starred chef Nakamura, chef Paul Lee and Ching-Biao Huang, the famous Chinese gourmet chef. . It also featured award-winning onboard drinks, featuring “Simple Kaffa” from world barista champion Berg Wu and VWI from World Cup champion Brewers Chad Wang. As global tourism regains pre-pandemic momentum, EVA plans to be prepared to constantly offer Five-Star Airline services in all its operations.