Worldwide supplier of GDS to boost present funding in ServiceNow’s Buyer Expertise platform with 3CLogic’s licensed answer to optimize journey providers and experiences.
ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ — 3CLogic, the main Conversational AI and Contact Middle answer for ServiceNow®, as we speak introduced the current choice of its providing by a number one B2B journey platform serving resorts, airways, automobile rental corporations, and journey companies in over 60 international locations. The strategic transfer, in collaboration with the corporate’s present use of ServiceNow’s Buyer Service Administration (CSM) product, will assist streamline inside service operations whereas optimizing day by day buyer interactions in over 30 languages.
With providers accessible throughout 5 continents, 3CLogic continues to achieve favor amongst International 2000 enterprises looking for to beat the standard boundaries between Contact Middle as a Service (CCaaS) options and repair administration platforms.
“As enterprises assess their CX wants, particularly in CCaaS, many are realizing that changing one contact heart answer with one other just isn’t transformational in itself,” explains Matt Durkin, VP of International Gross sales at 3CLogic. “Significant worth can solely be reached when buyer engagement channels are natively woven into the workflows and programs they already use. The result’s a single unified answer delivering higher buyer experiences and operational effectivity.”
With over 400 brokers distributed worldwide, the deployment will allow a number of ServiceNow-centric capabilities designed to boost the organizations CX operations together with:
- Dynamic ServiceNow IVR – the power to route and personalize calls based mostly on attributes and context information saved in ServiceNow (i.e.: language choice, location, product, use case categorization and so forth.). Bulletins are dynamically sourced from ServiceNow tables, permitting directors to implement adjustments instantly from inside ServiceNow with out the necessity to instantly modify the IVR name flows.
- ServiceNow-integrated Multi-language Name Transcriptions – name transcripts (over 30+ languages) auto-posted to ServiceNow information (i.e.: Case, and so forth.) to scale back handbook agent duties and streamline communication between groups, whereas feeding ServiceNow’s GenAI to facilitate additional automation (i.e.: name summarization, auto ticket creations, and so forth.).
- Built-in ServiceNow Expertise – capacity to universally create, apply, and handle agent expertise from a single interface decreasing administrative overhead by making certain ServiceNow Agent expertise stay in sync with Contact Middle expertise.
- ServiceNow-integrated Actual-time Reporting – enrichment of ServiceNow with real-time name information (i.e.: interplay standing, required expertise for dealing with interactions, name period, and so forth.) to allow native creation of omni-channel dashboards and reporting whereas complementing ServiceNow WFO.
3CLogic is a ServiceNow licensed Know-how and Construct companion with choices accessible for ServiceNow’s IT Service Administration, Buyer Workflows, HR Service Supply, and Supply-to-Pay options. The group shall be unveiling its newest set of capabilities at ServiceNow’s annual Data 2024 occasion this Could in Las Vegas.
For extra data, please contact [email protected].
About 3CLogic
3CLogic transforms buyer and worker experiences with its main Cloud Contact Middle and AI options purpose-built to boost as we speak’s main CRM and Buyer Service Administration platforms. Globally accessible and leveraged by the world’s main manufacturers, its choices empower enterprise organizations with revolutionary options reminiscent of clever self-service, generative and Conversational AI, agent automation & teaching, and AI-powered sentiment analytics – all designed to decrease operational prices, maximize ROI, and optimize every interplay throughout IT Service Desks, Buyer Assist, Gross sales or HR Providers groups. For extra data, please go to www.3clogic.com.
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