A customer at a trendy bakery who sparked outrage by chewing with his mouth open and casually tossing food on the floor has been identified as a millionaire grandpa who runs his own business.
Charles Donners, 60, is the culprit behind a disgusting mess left at SPoT! breakfast shop in Norwood, Massachusetts on June 28, according to owner Perry Makarios.
Donners was caught on surveillance footage carelessly tossing parts of his meal across the floor and chewing with his cream cheese-smeared mouth open, before flinging his entire food-filled container off the table.
Makarios chose to air the footage in hopes of naming and shaming Donners after he claimed police told him the behavior was a civil matter, not a criminal one.
He said he has since banned Donners, who has been married to wife Kim, 61, since 1992 and owns his own plumbing business, from his restaurant entirely. The Daily Mail has reached out to Donners for comment multiple times.
Donners lives in an $821,000 home in upscale Norwood that has three top-of-the-line cars on its driveway – a Toyota Tundra, Audi Q8 SUV and Audi A4 sedan.
A large metal ‘D’ has been erected just to the right of the front door in an apparent nod to its owner’s last name. The Donners also own a sizable rental property worth $1.5m in Brighton, Massachusetts.
Makarios told the Daily Mail that Donners began making the mess after a 15-minute wait time for food ended up stretching to 20.
‘I think he’s just a bully,’ Makarios said. ‘Any half decent bagel place on a Sunday, you better expect to wait. Thank god we only had to pick up after him and nothing else.’
Donners’ eldest sister Debra Schuster was furious, accusing him of ruining the family name.
Charles Donners has been identified as a customer who sparked outrage at a trendy bagel bakery by chewing with his mouth open and casually hurling food onto its floor
Donners, 60, is a grandpa and runs a successful plumbing firm that has helped him build considerable wealth
Donners and Kim live in this comfortable home worth $821,000 in Norwood, Massachusetts, with a Toyota Tundra and two swanky Audis parked on its drive
‘I would throw his a** in jail, just as a punishment,’ she told the Daily Mail. ‘I was going to send somebody over there to pop him right upside his head and then shove a bagel up his a**.
‘He had a shirt on with the business name on it, which I was mortified to see. (He’s) just an embarrassment. I’m disgusted with the whole thing.’
Schuster said it was particularly hypocritical for her sibling to behave so badly in a cafe, given that his son-in-law has just opened a restaurant.
But Donners’ brother Kevin Donners insisted to the Daily Mail that the behavior was out of character and said his sibling is a decent, well-mannered man.
‘That’s not like my brother, unless the person had to do something tremendously wrong to him,’ he said. Kevin said that Donners is a ‘great guy’ who tries his best to please his own customers, making the incident particularly shocking.
He says he cannot fathom what prompted Donners’ behavior.
‘That’s what I want to find. What led to the stress for that to happen?’ he said. ‘One thing about my brother is he’s very respectful to everybody. We run a business and he cares about his customers and the people around him.’
However, according to Makarios, the dispute began during a busy Sunday morning and ‘wasn’t instigated or provoked’ by his staff.
Donners was allegedly told he would have to wait 15 minutes for his food to be prepared, but a rush of customers meant the wait was extended by five extra minutes, according to Makarios.
He said that Donners went on to complain to the cashier but was unhappy with the response and ‘stared them down.’
The Donners also own this rental property worth $1.5m in Brighton, Massachusetts
Donners is pictured with his wife Kim. The couple have been married since 1992
The popular bakery is pictured. Owner Perry Makarios believes Donners began his meltdown after having to wait an extra five minutes for his food
Makarios said he was aware of Donner’s plumbing company and thought ‘he’d know better’ as a fellow business owner.
Makarios acknowledged that it is usually taboo to name and shame a bad customer but ultimately deemed it necessary to ‘draw the line’ on unacceptable behavior.
Makarios added he had police issue a verbal trespass warning to Donner’s home, barring him from returning to the establishment.
The footage sparked fury online where it has been viewed hundreds of thousands of times.
Restaurant owners, customers, and even former Patriots captain David Andrews denounced his behavior.
‘Who would waste a Spot bagel, I’d have probably picked it up and ate it,’ Andrews wrote under video of the incident.
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