Staff reporter
OpenAI said websites of “dozens” of organisations, including governments and universities have been broken into by its artificial intelligence (AI) bots, just days after the Australian federal government revealed that an OpenAI agent hacked into Medicare.
In an extensive blog post released on Friday (US time), the company said it had notified a range of groups about cases in which its software may have bypassed the security controls of an online service, impaired its availability and “negatively impacted” a website or service outside of OpenAI.
OpenAI said it discovered the activities while expanding a probe it began after its AI inadvertently hacked an online platform called Hugging Face several months ago.
The websites that OpenAI’s agents meddled with without the company’s knowledge, include the US Education Department, the Commerce Department and the Securities and Exchange Commission (SEC), The New York Times reports, citing security researchers and a person familiar with the episodes.
The incidents involving the commerce department and the SEC were confirmed by OpenAI, which said it was continuing to investigate the situation with the Department of Education.
The New York Times said in its report that with the US Education Department, OpenAI’s technology tried to hack the website to gather data from the department’s civil rights office but failed, citing researchers from the AI research firm Transluce.
The AI agent also pulled data from the Census Bureau website, which is housed at the Commerce Department, using login credentials it found online. Separately, OpenAI’s agents shared public data from the SEC website on an online forum.
OpenAI co-founder and chief executive officer Sam Altman dodged questions from this masthead on Thursday (US time) when asked about the Medicare hack, refusing to answer whether he should apologise to the Australian government and why it took months for OpenAI to detect and report the intrusion.
However, in a social media post on Friday (US time), Altman admitted that OpenAI had not been prompt enough in keeping affected organisations informed of rogue activity by its AI agents.
“We have not been as fast as we would have liked, but we are trying to balance our desire for transparency with gaining a clear understanding from petabytes of agent activity logs, and working with impacted organisations.” he said in the post
On Thursday (Australian time), Prime Minister Anthony Albanese announced that an OpenAI agent had gained unauthorised access into a Medicare portal on June 18.
While the agent had broken into a defunct database of bulk billing rates and medicine usage, and did not access any personal information, its actions still mark one of the first publicly disclosed cases of an AI agent breaking into a government website.
Albanese has used the infiltration of the Medicare Statistics Reporting Service to highlight at the UN General Assembly in New York the urgent need for countries to develop standards to ensure that AI worked for people, not the other way around.
Meanwhile, US President Donald Trump remains a staunch supporter of allowing AI companies to continue developing their technology without the fetters of excessive regulation. In his speech to the UN General Assembly this week, Trump said his administration rejected the “globalist scheme” to regulate AI and added the US would officially rename artificial intelligence to “super intelligence” in a bid to rehabilitate the technology’s ailing public image.
OpenAI said in its latest post that its investigation is focusing on “instances where agents interacted with third-party websites in ways that went beyond their assigned tasks or intended methods.”
It added that most of the actions it has reviewed involved AI models carrying out “mundane research tasks,” like getting answers to questions from websites.
“Most cases identified so far have been lower severity, with limited or no evidence of meaningful impact to the third-party service.”
Hacks by models from OpenAI, Anthropic, Google’s DeepMind and Meta Platforms have resulted in widespread cybersecurity concerns for major companies.
Cyber vendors typically provide products that monitor for known strains of malicious software, or detect and block anomalous behaviours.
Traditional cyber software, such as firewalls, email filters and incident response tools, specialise in detecting those threats, and then alerting human staffers who isolate breached accounts or devices.
AI models have proven to be significantly more advanced, sometimes finding previously unknown software vulnerabilities and then using multiple flaws at a time to breach a targeted organisation.
The unpredictable behaviour of the models also poses a risk to the privacy of users, with OpenAI’s latest dispatch also disclosing that its agents had leaked 53 images from ChatGPT users. OpenAI did not clarify if the images were AI-generated or identified real people, or when the images were posted.
With Bloomberg and Reuters
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