Thailand leads Southeast Asia in mobile banking application usage

More interestingly, apart from the high awareness rate, the top three services consumers in the region are looking for from Gen AI in banking are 1) fraud detection or being alerted of possible fraudulent transactions (79%), 2) customer interaction for product and service inquiries (73%), and 3) personalized financial products recommendations (71%).

Real-time payments (RTP) are also rapidly expanding, with 76 % of Southeast Asian consumers aware of the method and 47 % having used RTP for fund transfers. Thailand ranked as the top in the region in RTP usage frequency, with 86 % of respondents making RTP transactions at least once a week, followed by Vietnam (84%) and Indonesia (69%).

Despite high awareness and adoption rates, there are some reservations among Southeast Asian consumers towards using RTP. The top concerns for RTP adoption are security risk (44%), preference to apply other digital payment methods e.g., credit cards/debit cards (42%), and lack of understanding (41%).