07:09
Data published this morning showed that overall student satisfaction levels have plummeted to 75% from 83% pre-pandemic, by far the lowest ever result.
Under half of students thought their university had responded well to the pandemic in terms of teaching and learning, while just two-fifths felt that their university had given them enough mental health support during the pandemic.
The universities watchdog, the Office for Students, is urging universities to “learn lessons from the pandemicâ€, especially around mental health, since it’s looking increasingly likely that some restrictions will remain in autumn.
Nearly a fifth of the 332,500 students surveyed said they didn’t have the right technology to enable them to learn online during the pandemic, while a similar percentage struggled with access to the library and other resources.
However students appreciated universities’ efforts to make their campuses Covid-secure, with four-fifths saying they had felt confident about their physical safety during the pandemic.
While students in all subject areas were less satisfied with their courses than in previous years, there were particular falls in more practical degrees or those which usually involve study abroad, fieldwork or access to specialist facilities, including architecture, languages, design and geography.
The previous lowest score that universities received from their students was 80% in 2006, although questions change slightly year-on-year and the student body has grown significantly since the NSS began so it is not directly comparable.