The Philippine call centre industry is a juggernaut, employing over a million and generating billions in revenue. Its workers’ voices are a familiar sound for callers from around the world, the nation’s deep pool of English speakers underpinning the country’s rise into a global hub for customer service outsourcing.
Artificial intelligence is shaping up to be a huge disruptive force but another, more insidious problem is emerging – an education system that is producing graduates who were never…
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